Comparing Internal Vs. External Website Monitoring

Any business that relies on the power of its website knows that monitoring is often the difference between minimal downtime and an extended outage. Neither is good in today’s fast-paced marketplace, but the former is definitely preferable over the latter.

Website monitoring ensures that your site or application is running at peak performance by auditing connectivity, DNS records, bandwidth speeds, and load testing under various traffic conditions along with other important metrics. Monitoring is focused on keeping your site or application operating without interruption by detecting problems before they arise and addressing them quickly when they do.

Many of these services will also rate the efficiency of your site against others to track things like memory use, page load time, processing speeds, and so on, so your site is working just as quickly and effectively as possible. That’s one of the many reasons monitoring is important; it helps you maintain a competitive advantage in the marketplace.

Like any important decision involving the success of your enterprise, you have options that you’ll want to consider when selecting the right type of service for your particular needs. You have two choices, internal or external monitoring. Both will work hard to keep your site running properly 24/7, but each has distinct advantages that are well-suited for certain types of sites and server capabilities. Let’s take a look at the two different types that are available.

Internal Monitoring

This version is done from within your server. It runs inside your company firewall and offers real time updates of the strength and well-being of your system. The service tracks all of your pertinent metrics like memory usage, disk space, CPU load, page load times, and all related processes. It will let you know when you’re running out of available memory and monitor network traffic on your server.

One of the biggest advantages of internal monitoring is having a clear picture of the health of your system. The service can keep a running tally for all the statistics of your server’s performance, giving you the ability to look ahead and see the problems that might arise before they happen. These can include issues like needing to add extra disk capacity or run necessary maintenance protocols, so you can schedule that vital upkeep with enough early warning to your customers that there will be some short yet necessary downtime on your site. Being able to get ahead of things such as these are a smart way to operating a successful website.

There are some drawbacks however, the main one being the nature of an “internal” service. Everything contained in the software of your server is running together, so when the server goes down guess what happens to your monitoring capability? That’s right, you won’t know there’s an outage until you realize it yourself, which leaves you vulnerable to experiencing significant downtime during peak hours.

External Monitoring

Think of external monitoring as a safety net. This type of service is done outside of your corporate firewall and offers all of the same tracking capabilities of your memory, load times, usage, and so forth. In addition, external services can check a whole range of other areas such as the operational integrity of various ports along the network, URL content, response times and behavioral patterns.

Perhaps the most advantageous element of external monitoring over internal is the ability to keep working even when the server goes down. If a problem is detected, no matter how small or catastrophic, the service will continue to monitor the system and remain able to diagnose the reason for an interruption. Then it will contact you in whatever method you have arranged, text message, phone call, email, all of them if you like, and you’ll know the second when something has gone awry. That way you can get started on fixing the problem immediately and minimize your downtime as much as possible.

Some external monitors will even work to solve the issue for you, which can be a relief since the very service that has been made aware of the interruption is now on the job to eliminate it and get your server running at peak performance once again. This means peace of mind for you and less downtime for your business website.