Are You CC’ing Your Web Host on Your Email Alerts?

m-notifyingYourHost-155x155The only thing more annoying than your site going down at 2:00 in the morning is having to get out of bed to send an email to your web host and then stay up and play middle-man until the issue is resolved.

One way to get a little more sleep is to just CC your host on your downtime alert emails.

On the Add/Edit Monitor page in your Control Panel, simply enter your host’s support email address in the “CC the Following Addresses” field.

(Note: Please be respectful of your web host’s time. If your site frequently goes down for reasons outside of your host’s control, you probably shouldn’t use this feature.)

Want to Stay in the Loop on the Alerts?

By default, alert emails are sent from “no-reply@siteuptime.com”, so if your host wants to respond you won’t get the message.

Keep yourself in the loop by changing the From and Reply To email addresses to yourself or your admin. Then, when your host responds, they will actually be responding to you.

To change this information,  go to the Edit Profile page in your Control Panel, and look for the “Change ‘From’ and ‘Reply-to’ email” field. Don’t forget to save your changes!

Log Into Your Control Panel – or – Register For A New Account